Terms of Service and Disclaimer

Last updated: 24 October 2026

Please read these terms carefully. By accessing or using our website and services, you agree to be bound by these Terms of Service, including the Disclaimer in Section 13. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "user") and Sandstone Retaining Walls Newcastle ("we", "our", "us", or "Sandstone Retaining Walls Newcastle") governing your access to and use of the website located at https://www.sandstoneretainingwallsnewcastle.au and any related services we provide.

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are accessing or using our services on behalf of a business or entity, you represent and warrant that you have the authority to bind that business or entity to these Terms.

2. Service Description

2.1 Services Provided

Sandstone Retaining Walls Newcastle provides a free enquiry and matching service that connects Newcastle and Lake Macquarie homeowners with independent local sandstone retaining wall specialists for site visits and quotes. Our website provides general information about sandstone retaining walls and lets you send an enquiry so that an independent local specialist can contact you. It is free for you to use and there is no obligation to accept any quote.

Providers may pay us to receive enquiries through this website.

2.2 Service Limitations

Our services are subject to the following limitations:

  • The enquiry service covers Newcastle, Lake Macquarie and nearby areas listed on our website
  • We cannot guarantee that a provider will be available for every enquiry, location or type of work
  • Specific services may be subject to additional terms and conditions
  • We reserve the right to refuse service to anyone for any lawful reason

2.3 No Guarantee of Availability

We strive to ensure our website and services are available at all times, but we do not guarantee uninterrupted access. We may suspend, withdraw, or restrict availability of all or any part of our services for business or operational reasons.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding agreements
  • Not be prohibited from using our services under Australian law or any other applicable jurisdiction

By using our services, you represent and warrant that you meet these eligibility requirements.

4. User Obligations

4.1 Accurate Information

You agree to provide accurate, current, and complete information when using our enquiry forms, requesting quotes, or otherwise communicating with us. You are responsible for maintaining the accuracy of your information.

4.2 Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable laws, regulations, or these Terms
  • Infringe upon the rights of others, including intellectual property rights
  • Transmit any harmful, threatening, abusive, defamatory, or otherwise objectionable content
  • Attempt to gain unauthorised access to our systems or networks
  • Interfere with or disrupt the operation of our website or services
  • Collect or harvest personal information from our website without authorisation
  • Use automated systems (bots, scrapers, etc.) without our express written permission
  • Engage in any activity that could damage, disable, or impair our services
  • Impersonate any person or entity or misrepresent your affiliation
  • Send unsolicited communications or spam

4.3 Compliance with Laws

You are responsible for ensuring your use of our services complies with all applicable laws and regulations in your jurisdiction.

5. Intellectual Property

5.1 Our Content

All content on our website, including but not limited to text, graphics, logos, images, audio, video, software, and the compilation thereof ("Content"), is the property of Sandstone Retaining Walls Newcastle or our licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

5.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for personal, non-commercial purposes. This licence does not include the right to:

  • Modify, reproduce, or distribute our Content without written permission
  • Use our Content for commercial purposes without our express consent
  • Remove any copyright, trademark, or other proprietary notices
  • Frame or mirror any portion of our website

5.3 Trademarks

Sandstone Retaining Walls Newcastle and any associated logos, product names, and service names are trademarks of Sandstone Retaining Walls Newcastle. You may not use these trademarks without our prior written permission.

5.4 User Submissions

By submitting content to us (such as through contact forms or enquiries), you grant us a non-exclusive, royalty-free, perpetual, and irrevocable licence to use, reproduce, modify, and display such content in connection with our services.

6. Limitation of Liability

6.1 Website Provided "As Is"

Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.2 No Guarantee of Results

We do not guarantee any specific results from the use of our services. Any testimonials or examples of results are not guarantees of future performance.

6.3 Limitation of Damages

To the maximum extent permitted by law, Sandstone Retaining Walls Newcastle and its directors, officers, employees, agents, and affiliates shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from your use or inability to use our services
  • Damages arising from any errors, mistakes, or inaccuracies in our Content
  • Unauthorised access to or alteration of your data
  • Statements or conduct of any third party on our services

6.4 Maximum Liability

In any event, our total liability to you for all claims arising from or relating to these Terms or your use of our services shall not exceed the greater of: (a) the amount you paid to us in the 12 months prior to the claim; or (b) AUD $100.

6.5 Australian Consumer Law

Important: Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian consumer protection laws that cannot be excluded, restricted, or modified by agreement. If our services come with guarantees that cannot be excluded under Australian Consumer Law, we limit our liability (where permitted) to the re-supply of the services or the payment of the cost of having the services re-supplied.

7. Indemnification

You agree to indemnify, defend, and hold harmless Sandstone Retaining Walls Newcastle and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to:

  • Your use of our website or services
  • Your violation of these Terms
  • Your violation of any applicable laws or regulations
  • Your violation of any third-party rights, including intellectual property rights
  • Any content you submit or transmit through our services

This indemnification obligation shall survive the termination of these Terms and your use of our services.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

Any legal action or proceeding arising from or relating to these Terms shall be brought exclusively in the courts of New South Wales, Australia, and you consent to the personal jurisdiction and venue of such courts.

9. Dispute Resolution

9.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us to attempt to resolve any dispute informally. We will endeavour to resolve disputes within 30 days of receiving notice.

9.2 Mediation

If a dispute cannot be resolved informally, the parties agree to attempt to resolve the dispute through mediation administered by a mutually agreed mediator or, failing agreement, a mediator appointed by the Resolution Institute (Australia).

9.3 Legal Proceedings

If the dispute is not resolved through mediation within 60 days, either party may commence legal proceedings in accordance with Section 8 (Governing Law).

9.4 Exception

Nothing in this section prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

10. Termination

10.1 Termination by You

You may stop using our services at any time. Any agreement you make with a provider for retaining wall work is governed by that agreement, not these Terms.

10.2 Termination by Us

We may suspend or terminate your access to our services at any time, with or without notice, for any reason, including if we reasonably believe:

  • You have violated these Terms
  • You have engaged in fraudulent or illegal activity
  • Your use poses a security risk to us or others
  • Continued provision of services is not commercially viable

10.3 Effect of Termination

Upon termination:

  • Your right to use our services will immediately cease
  • We may delete your data in accordance with our Privacy Policy
  • All provisions of these Terms that should reasonably survive termination shall survive, including intellectual property provisions, limitation of liability, indemnification, and governing law

11. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

  • Update the "Last updated" date at the top of these Terms
  • Post the revised Terms on our website
  • For material changes, we may provide additional notice

Your continued use of our services after any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should stop using our services.

We encourage you to review these Terms periodically.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Sandstone Retaining Walls Newcastle regarding your use of our services.

12.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

12.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

13. Disclaimer

Important: referral service only. Sandstone Retaining Walls Newcastle is a referral service that connects you with independent retaining wall specialists. We do not provide retaining wall design or construction services directly.

About Our Service

Sandstone Retaining Walls Newcastle operates as a lead generation and referral service. When you submit an enquiry through our website, we connect you with independent local retaining wall specialists who may be able to assist with your requirements.

We do not:

  • Provide retaining wall design or construction services directly
  • Make decisions on your behalf
  • Provide professional advice or recommendations
  • Guarantee the services of any referred provider

No Professional Advice

The information on this website is general in nature and is not intended to be, and should not be relied upon as, professional advice. You should seek independent professional advice relevant to your specific circumstances before making any decisions.

Any information, materials, or content on this website do not constitute:

  • Building or construction advice
  • Engineering advice
  • Planning or approval advice
  • Legal advice

Third-Party Service Providers

When we refer you to a service provider:

  • The provider is an independent business, not affiliated with Sandstone Retaining Walls Newcastle
  • You should verify the provider's credentials, licences, and qualifications independently, for example with the NSW home building licence check
  • Any agreement you enter into is between you and the provider directly
  • We are not responsible for the quality, accuracy, or outcome of services provided

Referral Relationships

As set out in Section 2.1, providers may pay us to receive enquiries through this website. Sandstone Retaining Walls Newcastle may also receive referral fees, commissions or other payments from providers. Using our enquiry service is free for you.

No Guarantees

While we endeavour to connect you with reputable service providers, we make no guarantees regarding:

  • The availability of providers in your area
  • The suitability of any provider for your specific needs
  • The outcomes of any services provided
  • The accuracy of information provided by third parties

Limitation of Liability

To the maximum extent permitted by law, Sandstone Retaining Walls Newcastle and its owners, operators, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

  • Your use of this website
  • Any referral to a service provider
  • Any services provided by a referred provider
  • Any decisions made based on information on this website

Your Responsibilities

By using this website and our referral service, you agree to:

  • Conduct your own due diligence on any service provider
  • Verify licences, credentials, and insurance where applicable
  • Seek independent professional advice for your specific situation
  • Read and understand any agreements before signing

Building and Retaining Wall Work

Sandstone Retaining Walls Newcastle connects consumers with independent trade professionals. Individual tradespeople maintain their own licences, insurance and credentials, and you are always welcome to ask for their licence details before you sign anything.

Information on this website about costs, approvals, engineering and drainage is general only and is drawn from published sources. It is not a quote and may not suit your site. Any quote or estimate is prepared by the provider, is subject to a site inspection, and may change with site conditions, access, excavation, material costs and the scope of work.

Whether a wall needs council approval or engineering certification depends on your site. Check with your council, a qualified engineer or the provider before work starts.

Warranties for workmanship and materials are given by the provider or the manufacturer under their own terms. Timeframes are estimates only and may be affected by weather, material availability, approvals and other factors outside anyone's control.

14. Independence

Sandstone Retaining Walls Newcastle is an independent enquiry service and is not affiliated with any other business using a similar name. It is not affiliated with, endorsed by or connected to any other business with a similar name.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: